After Sales Technician

Manpower Cyprus, on behalf of our client, one of the largest distributors of fitness equipment in Cyprus, is looking to strengthen their team with a Fitness Equipment an After Sales Technician to be based in Nicosia, Larnaca, Limassol.

Main Duties & Responsibilities

  • Ensure excellent performance of after-sales service, aligning with brand positioning through proper use of systems and processes
  • Maintain high customer satisfaction levels concerning service quality
  • Manage technical after-sales organization costs based on the assigned objectives
  • Oversee field force performance, including external service providers
  • Provide real-time feedback to management on product and service issues
  • Ensure the technical after-sales team has the right staffing and competencies to meet customer service expectations
  • Foster organizational effectiveness, people development, and employee engagement
  • Accountable for the availability of spare parts and the accuracy of inventory records

Qualifications & Skills

  • Degree or Diploma from a technical school / electrical engineering / electrical technicians or in any other relevant field
  • At least 2-3 years’ experience in a similar position
  • Excellent problem solving skills
  • Demonstrate strong leadership skills that motivates both team members and clients
  • Good command of Greek and English
  • Excellent communication and customer service skills
  • Valid driving license

The company offers

  • Attractive remuneration package
  • 13th salary
  • 21 days of annual leave
  • Company car
  • Full-time position (five days a week), 40 hours / Monday – Friday (08:00 – 17:00)