Manpower Cyprus, on behalf of our client, one of the largest distributors of fitness equipment in Cyprus, is looking to strengthen their team with a Fitness Equipment an After Sales Technician to be based in Nicosia, Larnaca, Limassol.
Main Duties & Responsibilities
- Ensure excellent performance of after-sales service, aligning with brand positioning through proper use of systems and processes
- Maintain high customer satisfaction levels concerning service quality
- Manage technical after-sales organization costs based on the assigned objectives
- Oversee field force performance, including external service providers
- Provide real-time feedback to management on product and service issues
- Ensure the technical after-sales team has the right staffing and competencies to meet customer service expectations
- Foster organizational effectiveness, people development, and employee engagement
- Accountable for the availability of spare parts and the accuracy of inventory records
Qualifications & Skills
- Degree or Diploma from a technical school / electrical engineering / electrical technicians or in any other relevant field
- At least 2-3 years’ experience in a similar position
- Excellent problem solving skills
- Demonstrate strong leadership skills that motivates both team members and clients
- Good command of Greek and English
- Excellent communication and customer service skills
- Valid driving license
The company offers
- Attractive remuneration package
- 13th salary
- 21 days of annual leave
- Company car
- Full-time position (five days a week), 40 hours / Monday – Friday (08:00 – 17:00)