Collection Specialist

Ref: 102

02 Οκτωβρίου 2024
Nicosia

Manpower Cyprus, on behalf of our client a Global leader in the lift and escalator industry, we are seeking to recruit a Collection Specialist to join their team in Nicosia, Cyprus.

Main Duties & Responsibilities:

  • Manage BPO and internal teams for credit, collection, and dispute processes
  • Assist Front Line in resolving complex collection cases
  • Analyze dispute root causes and implement corrective actions
  • Perform in-person collection contact as needed by local regulations
  • Route disputes for specified retained accounts
  • Record and manage invoice disputes in the system
  • Initiate and oversee dispute resolution workflows
  • Apply collection strategies to assigned accounts
  • Conduct collection calls and secure payment promises from customers
  • Collaborate with Customer Service and inbound teams to address queries and disputes, ensuring efficient collections

Requirements:

  • Bachelor or Master Degree in Accounting, Finance, Economics or in any other relevant field
  • Minimum 3 years of previous experience in a relevant field
  • Prior experience with SAP software will be considered an advantage
  • Excellent written and verbal communication in English and Greek
  • Very Good knowledge of MS Office including Microsoft Word, Excel

Remuneration:

  • An attractive remuneration package based on experience and qualifications
  • Bonus
  • Yearly promotion based on evaluation
  • Coaching and Mentoring Opportunities
  • Training & Development Opportunities
  • Friendly and International Working Environment