Manpower Cyprus, on behalf of our client a Global leader in the lift and escalator industry, we are seeking to recruit a Collection Specialist to join their team in Nicosia, Cyprus.
Main Duties & Responsibilities:
- Manage BPO and internal teams for credit, collection, and dispute processes
- Assist Front Line in resolving complex collection cases
- Analyze dispute root causes and implement corrective actions
- Perform in-person collection contact as needed by local regulations
- Route disputes for specified retained accounts
- Record and manage invoice disputes in the system
- Initiate and oversee dispute resolution workflows
- Apply collection strategies to assigned accounts
- Conduct collection calls and secure payment promises from customers
- Collaborate with Customer Service and inbound teams to address queries and disputes, ensuring efficient collections
Requirements:
- Bachelor or Master Degree in Accounting, Finance, Economics or in any other relevant field
- Minimum 3 years of previous experience in a relevant field
- Prior experience with SAP software will be considered an advantage
- Excellent written and verbal communication in English and Greek
- Very Good knowledge of MS Office including Microsoft Word, Excel
Remuneration:
- An attractive remuneration package based on experience and qualifications
- Bonus
- Yearly promotion based on evaluation
- Coaching and Mentoring Opportunities
- Training & Development Opportunities
- Friendly and International Working Environment