Customer Success Executive (Events)

An excellent opportunity has arisen within the Fintech Marketing Industry. Manpower Cyprus, on behalf of our client an international Events Management & Marketing Agency and a certified Great Place to Work Company, we are seeking to recruit a Customer Success Executive (Events) to join their expanding team based in Limassol (Hybrid).

Main Duties & Responsibilities: 

  • Prepare all communication templates related to all customers (Exhibitors/Attendees).
  • Design and implement registration requirements.
  • Design and implement Customer manuals.
  • Prepare a plan for Registration operations at the event.
  • Take ownership of the entire relationship with assigned customers, including onboarding, retention, and satisfaction.
  • Establish relationships as a trusted and strategic advisor to assist in achieving excellence in the customer onboarding journey.
  • Execute customer-success strategies deriving from emerging practices.
  • Effectively communicate with senior management to better understand customer needs, maximize retention and growth, and share learnings.
  • Maintain existing customer-success metrics and data as directed.
  • Review the customer journey, determine how it’s supported, and use a consultative approach to help clients overcome issues and achieve their goals.
  • Actively participate and contribute in all meetings essential for planning, executing, and delivering the event.
  • Ensure, in collaboration with teammates, that the team has sufficient work planned for at least 1 month ahead.

 

Requirements: 

  • Bachelor's degree in Event Management, Production, or a related field will be considered as advantage.
  • Experience in a similar role will be considered as an advantage.
  • Ability to organize, plan, and execute tasks efficiently, ensuring that timelines and objectives are met.
  • Capacity to work effectively within a team, fostering a cohesive environment where everyone contributes equally.
  • Readiness to handle changing circumstances and adapt plans accordingly to achieve event goals.
  • Strong verbal and written communication skills to ensure effective interaction within the team and while reporting impediments or progress.
  • Capability to identify obstacles and find practical solutions in a dynamic event environment.
  • Understanding of event management principles, logistics, and operations to execute tasks effectively.
  • Ability to self-manage and take the initiative in organizing work tasks and responsibilities within the team.
  • Skill in setting and managing priorities according to the goals and directives provided by the head of Event Operations.
  • Willingness to continuously develop and learn new skills and knowledge related to event planning and operations.
  • Essential fluency in both written and spoken English.
  • Proficiency in MS Office.

 

Remuneration:

  • An attractive remuneration package based on experience and qualifications
  • Flexible Working hours / Working from home option
  • Bonus
  • Lunch
  • Medical insurance coverage
  • Maternity & Paternity Benefits
  • 21 days’ annual leave and paid sick leave
  • Great opportunities for personal and career growth
  • Friendly Working Environment & Multicultural team